Privacy policy

This policy describes how personal information is used in connection with Lumavoll (lumavoll.shop), including shopping, orders and customer support. For questions about your information, use the contact details at the end of this page.

1. Store and contact information

Store name: Lumavoll (www.lumavoll.shop)
Email: contact@lumavoll.shop
Phone: +44 745003253
Business address: 3 St Matthews Rd, Oldbury B68 8AB
Support hours: Monday–Friday, 09:00–17:00 (UK time)

2. Information provided by customers

When you place an order or contact us, the information involved may include your name, email address, phone number, billing and delivery addresses, order details and the content of your messages. The information collected depends on your interaction with the store.

3. Website and transaction information

Website operation and checkout may involve technical information such as device or browser details, IP address, transaction references and information needed to maintain a shopping session. Payments are processed by our payment providers (such as Shopify Payments or PayPal). We never see or store your full card details.

4. Why information is used

To process and administer purchases (legal basis: contract).
To arrange delivery and communicate order information (contract).
To respond to enquiries and manage returns or refunds (contract / legitimate interests).
To help prevent fraud and resolve payment or delivery issues (legitimate interests).
To meet applicable record-keeping and legal obligations (legal obligation).
To send marketing emails or use analytics and advertising cookies, only with your consent, which you can withdraw at any time.

5. Service providers and sharing

We do not sell your personal information. Order information is shared only with the providers needed to operate the store:

Shopify (store platform and hosting)
Payment providers (e.g. Shopify Payments, PayPal)
Shipping carriers (to deliver your order)
Customer support and email tools
Google (analytics and advertising), only where you consent to cookies

Each receives only the information needed for its role. Information may also be disclosed where required by law.

Some providers may process data outside the United Kingdom. Where UK personal data is transferred abroad, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum, or an adequacy decision.

6. Retention

Order and accounting records: up to 6 years
Support correspondence: up to 2 years
Marketing data: until you unsubscribe
Technical records: only as long as needed for security and site operation

Requests to delete information may be subject to obligations to retain particular records.

7. Cookies and similar technologies

We use essential cookies to support shopping, checkout and site security. Optional analytics (e.g. Google Analytics) and advertising cookies (e.g. Google Ads) are set only with your consent. You can manage cookies through the consent banner on the store and your browser settings. Restricting essential cookies may affect shopping or checkout functions. You can opt out of personalised Google ads at adssettings.google.com.

8. Your requests

Under UK GDPR you may request access to, correction of, or deletion of your personal information, request a copy of your data, object to or restrict processing, or withdraw consent. Email contact@lumavoll.shop. Please identify the information or account concerned. We may need to confirm your identity before acting on a request, and we respond within one month. Do not send full card details or passwords.

If you have a complaint, please contact us first. You may also contact the UK Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Other websites and services

Links to external websites, and the use of payment and delivery services, may involve separate privacy notices. Please read those notices when interacting with the relevant provider.

10. Policy updates and enquiries

The last-updated date shows when this page was revised. Contact customer support if you need information about the use of your data or a previous enquiry.