Once your order has been dispatched, we email you a shipping confirmation with a tracking number. You can use it to follow your parcel until it arrives.
How to track your parcel
- Find the shipping confirmation email we sent you from support@lumavoll.com. If you can't see it, check your spam or junk folder.
- Click the tracking link in the email, or copy the tracking number into the website of the carrier named in the email.
- You can also log in to your account to see the status of your order.
Delivery times
- Handling: 1 to 2 business days
- Delivery: 2 to 3 business days after dispatch
- Total: usually 3 to 5 business days from the date you order
Orders are not processed or shipped at weekends or on UK public holidays. Tracking updates can take up to 24 hours to appear after dispatch. See our Shipping Policy for full details.
Haven't received your order?
If your order has not arrived within 7 business days of dispatch, please contact us with your order number and we will look into it with the carrier.
- Email: support@lumavoll.com
- Phone: +44 7473 985781
- Hours: Monday to Friday, 9:00 to 17:00 (UK time)